Privacy Policy

Kaz Creative Studio ("we," "us," "our," or "KCS") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our services.

1.Information We Collect

1.1 Personal Information

When you contact us or use our services, we may collect the following personal information:

• Contact Information: Name, email address, company name, phone number
• Business Information: Industry, company size, project requirements
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors: Wise, Stripe)
• Project Materials: Product images, logos, brand assets, and other materials you provide for video creation

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Device Information: IP address, browser type, operating system, device type
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs
• Cookies: Small data files stored on your device (see Section 6 for more details)

1.3 Information from Third Parties

We may receive information about you from third-party platforms such as LinkedIn, social media sites, or business directories if you interact with us through those platforms.

2.How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI video production services
• Communication: To respond to inquiries, send project updates, and provide customer support
• Payment Processing: To process transactions and send invoices
• Project Creation: To use provided materials (images, logos, etc.) in AI-generated video production
• Marketing: To send promotional materials, newsletters, or service updates (with your consent)
• Analytics: To understand how our website is used and improve user experience
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service
• Security: To protect against fraud, unauthorized access, and other security risks

3.Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), our legal basis for processing your personal information includes:

• Contractual Necessity: Processing is necessary to perform our contract with you (service delivery)
• Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., improving services, fraud prevention)
• Consent: You have given explicit consent for specific processing activities (e.g., marketing emails)
• Legal Obligation: Processing is necessary to comply with applicable laws

4.How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who assist us in:

• Payment Processing: Wise, Stripe (they have their own privacy policies)
• Email Services: Email service providers for communication
• Cloud Storage: Secure file storage and transfer services (WeTransfer, Google Drive, etc.)
• AI Services: Third-party AI platforms used in video generation

4.2 Business Transfers

If KCS is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms of Service
• Protect our rights, property, or safety, or that of our users
• Prevent fraud or illegal activities

4.4 With Your Consent

We may share your information with third parties if you give us explicit consent to do so.

5.Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active Projects: Information is retained during and after project completion for warranty and support purposes
• Financial Records: Payment and invoice information is retained for 7 years as required by Japanese law
• Marketing Contacts: Contact information is retained until you opt-out or request deletion
• Inactive Accounts: Information may be deleted after 3 years of inactivity

6.Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us improve your browsing experience and understand how our website is used.

6.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality (e.g., session management)
• Analytics Cookies: Help us understand how visitors use our website (e.g., page views, bounce rate)
• Preference Cookies: Remember your settings and preferences (e.g., language selection)
• Marketing Cookies: Track visitors across websites to display relevant advertisements

6.3 Managing Cookies

You can control and delete cookies through your browser settings. However, disabling cookies may affect the functionality of our website. For more information, visit www.allaboutcookies.org.

7.Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (SSL/TLS)
• Secure payment processing through trusted third-party providers
• Limited access to personal information (need-to-know basis)
• Regular security audits and updates
• Secure cloud storage with access controls

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8.Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

8.1 For All Users

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications at any time

8.2 For EEA/UK Residents (GDPR)

• Data Portability: Request a copy of your data in a structured, machine-readable format
• Restriction of Processing: Request restriction of processing in certain circumstances
• Object to Processing: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for processing activities that require consent
• Lodge a Complaint: File a complaint with your local data protection authority

8.3 How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

9.International Data Transfers

KCS is based in Japan. If you are located outside Japan, your information may be transferred to, stored, and processed in Japan or other countries where our service providers are located.

By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10.Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will delete it.

11.Third-Party Links

Our website may contain links to third-party websites (e.g., LinkedIn, YouTube, social media platforms). We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

12.Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users

Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.

13.Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Kaz Creative Studio
Data Protection Officer: Kazumasa Kudo
Email: [email protected]
Address: 2-1-15 Osu, Naka-ku, Nagoya, Aichi, Japan
Fushimi Yocks Building 707